Conflict Management Level 2

Description

Outdoor learning occasionally brings difficult behaviour, group tensions, or high-stress situations. This course provides techniques to recognise, de-escalate, and manage conflict effectively. You’ll learn about communication styles, triggers, and safe responses, with emphasis on maintaining professionalism and safety. For instructors and leaders, these skills are invaluable on expeditions, residentials, and public-facing roles. Completing this training shows you can handle challenges with confidence and protect both participants and colleagues.